• Thank you for taking the time to read about our company. We appreciate your interest & business...
• Our hours of operation are Monday to Saturday 9-7. We enjoy and appreciate customers that call to ask about cigars, so feel free please. It is all about personal tastes and experience, so there are no set answers. If your new to cigars, we can make a selection that will let you sample the finest available.
• We supply genuine cuban cigars imported from Cuba, to Jamaica. This means each box must show a Hologram among its seals.
• When you place an order with shipCigars.com, all information is strictly confidential. Your email is NEVER used for any other purpose at all.
• We are happy to take your order online or by phone. When processing is complete and the parcel has been shipped, we log the date and shipping method for reference.
• We may also follow up by contacting you once the parcel has arrived, to be sure you are satisfied with our service and product.
• Each box we receive is carefully inspected for authenticity and condition before being accepted in our humidor. ALL our cigars come to us bearing the importer label on every box.
•  Our shipping from Jamaica is overnight so your cigars will not get dry.
• If an item is not available, we will phone you to discuss an alternate selection. If buying a gift, be sure and put YOUR phone number down as we do not wish to ruin the surprise of a gift of cuban cigars and/or coffee. Call if you want a gift card sent from shipCigars.com & you.
• In the rare event a parcel is redirected by any agency, regardless of method of shipping, simply send us the letter received in their place and we will replace the order promptly, at no charge. We always take care of our customers, without exception.
• Please note we do NOT accept returns without prior authorization. Cuban cigars are not something you want to be sending without specific instructions on how to package and ship, due to the possible consequences and agricultural nature of the product.
• We are always glad to be of service.

If you have any other concerns, please email our customer service department at raveen@shipcigars.com. We are always glad to be of service.